• Rates quoted are on a per person per night basis.
• Check-in time is 2:00 pm and Check-out time is 12 noon. Early check-in and late check-out will be subject to availability and additional charges will apply
• Any change in taxes and/or any other levies/charges/ fees will be chargeable extra, as prevalent during the stay.
• Two children up to 6 years can stay free in parent’s room when using existing bed(s) in room, a maximum of one extra bed can be provided in room on chargeable basis; children aged 7 years and older are fully charged and accommodated in a separate room.
• Mandatory Gala Dinner Supplement is payable on 31st December, INR 19500 for guests above 12 years and INR 9750 for children aged 6-12 years.

Stay for 3 nights & Pay for 2 nights (Terms and Conditions)

• Check-in time is 2:00 pm and Check-out time is 12 noon. Early check-in and late check-out will be subject to availability and additional charges will apply
• Valid from 1 June -30 Sep 2018
• Minimum stay of 2 nights is mandatory
• Maximum occupancy per room is two adults
• Rates on a per room per night basis on Double/Single Occupancy.
• Rates are exclusive of current applicable taxes.
• Meals on 3rd Comp Night at INR 2000+18% GST per person for lunch & INR 2500+18% GST for dinner per person. Child meals will be offered at 50% discount.
• Complimentary room has be to materialized during same stay and cannot be carried forward
• The offer is not applicable for meetings, conferences or any other event related function.
• This offer is not applicable for Suites.
• This offer cannot be used in conjunction with any other offer or Discounts.
• Any change in taxes and/or any other levies/charges/ fees will be chargeable extra, as prevalent during the stay.
• Rates offered are non-commissionable.
• A total of 5 or more rooms, booked through one/several online and voice channels irrespective of the no. of room/s booked at the same hotel and/or when they are booked, either in the name of one guest and/or several individual names and for stays overlapping on at least one common date, shall be considered as group travel, and shall be treated in contravention to the hotel’s policy of distributing rates through online and voice channels for individual stays only. Such reservations, whenever identified prior to check-in, will be treated as null and void and will be cancelled instantly, without any prior intimation. Alternatively, such bookings identified post check-in, will be charged additionally on check-out as per the decision of the hotel management and the additional charge will be binding on the travelers. The hotel management will not be responsible for any inconvenience or financial implications caused to any such member/s of this group and shall remain indemnified.

Child Policy:

• 2 children, up to 6 years of age, may stay in the parent’s room, without an extra bed, on comp basis. Up to only one extra bed, should it be required, can be provided @ INR 1500+ taxes per night on an extra bed basis only.
• A maximum of 1 child, between 6 to 12 years of age, shall be accommodated in the parent’s room, Charges for this child is INR 5000++ including extra bed & breakfast
• Extra adult is not allowed in any category.
• For two children between 6 and 12 years an additional room is necessary. The rate of this room will be 50% of the parent's applicable room rate

Note: Extra Bed can be provided only in a “Grand Heritage Lake View Room with Balcony” room category or in one of our 8 Suites.

Guarantee Policy

• All reservations, either on a Regular or a Restricted Rate must be guaranteed by a valid credit card.
• If a debit/credit card is used during check-in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals until check-out. Such a hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.

Cancellation Policy

For Regular Rates:

• 16-Apr to 30-Sep: To avoid any cancellation charges, we must receive your cancellation 14 days prior to arrival. Reservations booked within 14 days will be charged one night non-refundable deposit at the time of reservation.
• 01-Oct to 22-Dec and 04-Jan to 15-Apr: To avoid any cancellation charges, we must receive your cancellation 30 days prior to arrival. Reservations booked within 30 days will be charged one night non-refundable deposit at the time of reservation.
• 23-Dec to 03-Jan: To avoid any cancellation charges, we must receive your cancellation 60 days prior to arrival. Reservations booked within 60 days will be charged one night non-refundable deposit at the time of reservation.
• 04-Jan to 15-Apr: To avoid any cancellation charges, we must receive your cancellation 30 days prior to arrival. Reservations booked within 30 days will be charged one night non-refundable deposit at the time of reservation.
• If in case of a prepayment, we will retain all or part of your prepayment. If none has been received, we will charge your credit card.

For Restricted Rates:

• The rate is non-cancellable, non-refundable and non-transferable.