• Rates quoted are on a per person per night basis.
• Check-in time is 2:00 pm and Check-out time is 12 noon. Early check-in and late check-out will be subject to availability and additional charges will apply
• Any change in taxes and/or any other levies/charges/ fees will be chargeable extra, as prevalent during the stay.
• Two children up to 6 years can stay free in parent’s room when using existing bed(s) in room, a maximum of one extra bed can be provided in room on chargeable basis; children aged 7 years and older are fully charged and accommodated in a separate room.
• Mandatory Gala Dinner Supplement is payable on 31st December, INR 19500 for guests above 12 years and INR 9750 for children aged 6-12 years.

Child Policy:

• 2 children, up to 6 years of age, may stay in the parent’s room, without an extra bed, on comp basis. Up to only one extra bed, should it be required, can be provided @ INR 1500+ taxes per night on an extra bed basis only.
• A maximum of 1 child, between 6 to 12 years of age, shall be accommodated in the parent’s room, Charges for this child is INR 5000++ including extra bed & breakfast
• Extra adult is not allowed in any category.
• For two children between 6 and 12 years an additional room is necessary. The rate of this room will be 50% of the parent's applicable room rate

Note: Extra Bed can be provided only in a “Grand Heritage Lake View Room with Balcony” room category or in one of our 8 Suites.

Guarantee Policy

• All reservations, either on a Regular or a Restricted Rate must be guaranteed by a valid credit card.
• If a debit/credit card is used during check-in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals until check-out. Such a hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.

Cancellation Policy

For Regular Rates:

• 16-Apr to 30-Sep: To avoid any cancellation charges, we must receive your cancellation 14 days prior to arrival. Reservations booked within 14 days will be charged one night non-refundable deposit at the time of reservation.
• 01-Oct to 22-Dec and 04-Jan to 15-Apr: To avoid any cancellation charges, we must receive your cancellation 30 days prior to arrival. Reservations booked within 30 days will be charged one night non-refundable deposit at the time of reservation.
• 23-Dec to 03-Jan: To avoid any cancellation charges, we must receive your cancellation 60 days prior to arrival. Reservations booked within 60 days will be charged one night non-refundable deposit at the time of reservation.
• 04-Jan to 15-Apr: To avoid any cancellation charges, we must receive your cancellation 30 days prior to arrival. Reservations booked within 30 days will be charged one night non-refundable deposit at the time of reservation.
• If in case of a prepayment, we will retain all or part of your prepayment. If none has been received, we will charge your credit card.

For Restricted Rates:

• The rate is non-cancellable, non-refundable and non-transferable.