The Leela story begins with the opening of The Leela Mumbai in 1986, when its founder Late Captain C P Krishnan Nair, at the age of 65 years started to build the The Leela Palaces, Hotels and Resorts.
The success of The Leela Palaces, Hotels and Resorts surprised everyone but Captain C P Krishnan Nair himself. No stranger to humble beginnings, and boundless ambition, Captain Nair was a man known for transforming his own circumstances, and those of the people who worked with him. His long and diverse career saw him move from an ordinary citizen to a respected army officer, and from a successful textile exporter to one of the leading hoteliers of the world.
Today, The Leela is owned by Brookfield Asset Management, a leading global alternative asset manager with over $625 billion in assets under management, as well as a 120-year history of owning and operating high quality assets.
Under the Brookfield ownership, The Leela Palaces, Hotels and Resorts is a pure play luxury brand, well poised to embrace the next new phase in its growth trajectory.
Some journeys can be summed up in a photo, a tweet, a souvenir. But others are so filled with inner riches, they defy easy description. For our guests, this has always posed a challenge: How to best capture the world of luxury that is The Leela? For one visitor, it’s a lobby – and a welcome that makes her feel like royalty. For another, it’s discovering a hidden garden, guided only by the scent of jasmine. To some, it is small touches that few others notice – the warmth of a gesture, the extra care in the simplest dish. Finding the right words for this distinctly Indian luxury brand is made all the more difficult because it is constantly being refined and enhanced.
From the start, we have been on a continuous journey to delight each traveller who crosses our threshold. It is The Leela’s goal to provide the most demanding guests with memorable, magical stays that deliver the essence of India and allow them to discover a true Indian luxury experience found only in India, and only at The Leela.
In a span of over three decades, The Leela Palaces, Hotels and Resorts has grown to comprise a world-class collection of ten award-winning luxury hotels spread across key destinations in India with many more on the anvil. These include the flagship hotel in the capital city of New Delhi, Bengaluru, Chennai, Udaipur, Jaipur, Gurugram, East Delhi, Goa, Mumbai and now Gandhinagar. Each hotel celebrates its unique location, art, culture and cuisine with thoughtful services, celebratory rituals and immersive experiences to curate distinctive experiences that captivate the hearts of the most discerning global travellers.
Across The Leela properties in India, we practice the 8 ‘Leela Dharmas’. A doctrine of duties and simple virtues which are to be followed by each individual associate. Derived from the deep-rooted Indian tradition of hospitality ‘Atithi Devo Bhava’ (Guest is God as translated from Taittiriya Upanishad), these Dharmas stand for what The Leela Group firmly believes in. These are a doctrine of duties and simple virtues which are to be followed by each individual associate, principles that orient our associates and form the foundation of our code of conduct – with the organization, towards each other and with our most cherished heritage, our guests.
This outstanding experience has been recognized with numerous prestigious awards and accolades and forms the core of our brand ethos.
The Pride Pin is The Leela signature monogram, an emblem of everything that the brand stands for. It is a badge of honour earned by every associate as a reaffirmation and commitment to The Leela ethos of “Atithi Devo Bhava” … Guest is God. By wearing this badge of honour, the associates reaffirm their commitment to living the 8 Dharmas and the 19 Habits that define our service philosophy and form the foundation on which the brand is built.
Every associate is a custodian of the brand and in many ways the best ambassador of the brand. The Pride Pin reiterates this responsibility that rests on the shoulders of each associate… to protect and build the reputation of the brand as The World’s Best Brand and carry forth a legacy that has been created in over three decades.
Global Hotel Alliance
Founded in 2004, and based on the airline alliance model, Global Hotel Alliance (GHA) is today the world’s largest alliance of independent hotel brands. GHA uses a shared technology platform to drive incremental revenues and create cost savings for its member brands, and operates a multi-brand loyalty programme, DISCOVERY, which has over seven million members. The alliance has over 35 member brands encompassing over 570 upscale and luxury hotels across 85 different countries. For more information visit gha.com.
DISCOVERY programme is about making travel unforgettable. Members of the programme receive recognition and rewards across 570 hotels, resorts, palaces and spas. Local Experiences, the innovative rewards of the DISCOVERY programme, are unique, authentic experiences, which are curated by each hotel to give a taste of local traditions and culture. Members also receive stay benefits, such as complimentary Wi-Fi, room upgrades and enhanced personal recognition as they move through the membership levels, each and every time they stay within the portfolio. For more information visit discoveryloyalty.com.
Preferred Hotels & Resorts
Preferred Hotels & Resorts is the world’s largest independent hotel brand, representing more than 750 distinctive hotels, resorts, residences, and unique hotel groups across 85 countries. With nearly 40 offices worldwide, the company brings strategic advantage to hotel owners, operators, and management companies through brand prestige and global operating scale, supporting the goals of its member hotels by providing strategic group, corporate, and leisure sales, integrated marketing solutions, comprehensive revenue management, global connectivity through reservation services, progressive distribution technology, and individualized guest support. Every property within the portfolio is required to maintain the high quality standards and unparalleled service levels required by the Preferred Hotels & Resorts Integrated Quality Assurance Program.
Through its five global collections – Legend, LVX, Lifestyle, Connect, and Preferred Residences – Preferred Hotels & Resorts connects discerning travellers to the singular luxury hospitality experience that meets their needs and lifestyle preferences for each occasion. For more information visit preferredhotels.com.