The Leela Palace Service

 

For over three decades, The Leela has set the benchmark for personalised luxury, embodying the timeless elegance and warmth of Indian hospitality. Guided by the profound philosophy of Atithi Devo Bhava — the guest is god — we place our guests at the very heart of everything we do, crafting experiences that are as intuitive as they are unforgettable.

At the core of this philosophy lies The Leela Palace Services — our bespoke, signature offering where a dedicated Butler curates every moment of the guest journey, serving as a singular point of contact before, during, and after the stay. This hallmark of service excellence is anchored in three timeless principles:

Intuitively Custom Crafted

We instinctively anticipate both the spoken and unspoken needs of our guests, curating deeply personal moments of delight and discovery.

Uniquely Refined

Our service is naturally gracious, elevating every interaction into a meaningful connection built on warmth and sophistication.

Engaging and Pampering

Every gesture is designed to enchant, engage, and leave a lasting impression, we create a sense of celebration in even the simplest rituals — from a royal welcome to an indulgent breakfast in bed.

From cultural immersion to epicurean delights, from wellness rituals to artistic exploration, our Palace Butlers orchestrate each guest journey with meticulous attention across at least nine thoughtful touchpoints — ensuring that every stay is as seamless as it is unforgettable.

 

  • Pre-arrival assistance

  • Airport transfers in a Luxury Sedan

  • Unpacking and laundry, gracefully handled

  • Immersive Ceremonial Rituals

  • Curated Palace Art Walk

  • Personalised in-room amenity

  • Bespoke Celebrations

  • Personalised itinerary

  • Effortless packing support

Synonymous with indulgence and opulence, our proficient Palace Butler Services team is a one-stop-shop, that ensures your needs are anticipated and preferences met for a personalized and memorable experience across our hotels.