STANDARD TERMS AND CONDITIONS

  1. No gatherings and parties of any nature are allowed. The hotel reserves the right to evict any additional occupants in the room.
  2. This reservation is not transferable. No name change is allowed.
  3. In the event of no-show, a fee of one night's room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
  4. Hotel reserves the right to send guests away from the hotel due to their conduct and behaviour or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by hotel employees, express themselves in a discriminating manner, harass or endanger other guests.
  5. Guests will not be permitted to compromise the health, safety and security aspects of the Hotel at any point of time.
  6. Guests are bound to produce an original proof of identity at the time arrival in the Hotel
  7. Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
  8. Any Guests noticed to be doing anything illegal and contrary to law will be punishable.
  9. Guests are not allowed to bring food and beverage from outside in the hotel or order food from outside the Hotel.
  10. The hotel undertakes no liability for the shelf life of the food which is taken away to the hotel after an event at the hotel or taken outside the hotel for private consumption.
  11. In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
  12. The Guest are also advised to keep their valuables and belongings in their own custody unless the details of such valuables and/or belongings are explicitly disclosed and delivered to the hotel for safe custody.
  13. Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advise duly provided by the Hotel and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
  14. All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.
  15. The Hotel’s food and beverage outlets use wholesome ingredients, which may include peanuts, tree nuts, seeds, shellfish, shrimp, seafood, soy, milk, wheat, and other POTENTIAL ALLERGENS. Due to the large scale of the Hotel’s food and beverage operations, the Hotel CANNOT GUARANTEE that food and beverage items will not come in contact with potential allergens EVEN IF a particular dish or item does not normally include such ingredients. Guests with food allergies or dietary restrictions should TAKE PRECAUTIONS. The Hotel is NOT ABLE to accommodate individually tailored meals or menus for specific guests based on their individual dietary needs. The Hotel and its directors, employees, agents, insurers, and suppliers SHALL ABSOLUTELY NOT BE LIABLE for, and all Guests shall HOLD HARMLESS all such parties, from any injury, illness or loss resulting from food allergies or the Hotel’s inability to meet specific dietary needs or requirements.
  16. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the individuals responsibility to advise hotel management prior to arrival.  
  17. Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for storage of these items.
  18. In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.
  19. The hotel is not responsible for valuables stored in a safety deposit box in your room.
  20. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
  21. Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
  22. Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense. The hotel uses the service offered by Indian Post entitled Cash on Delivery (COD) . The hotel accepts no responsibility for items sent via post once the item has been delivered to the local post office.   
  23. The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express in the garage and at the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.
  24. Valet parking is always at the Guest’s risk and advise from the Security Team needs to be strictly adhered with by the Guest at the time of checking in. Hotel will not be accountable for loss of any valuables from such parked vehicles.
  25. The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
  26. We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
  27. The transport to the airport is provided as an ancillary service and the Hotel is not accountable to whatsoever happens to the guests during such transits.


GENERAL PROVISIONS

  1. By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's standard terms and conditions of stay.
  2. The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
  3. Guest voluntarily agrees and permits the Hotel representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the hotel. 
  4. The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
  5. You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the Hotel.
  6. The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
  7. No contract will subsist between you and the Hotel or any of its affiliates in respect of any services or products offered through the Site unless and until the Hotel accepts your order by e‐mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site.
  8. The Hotel does not accept any liability for any failure by the Hotel to comply with these Conditions where such failure is due to circumstances beyond its reasonable control.
  9. If the Hotel waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
  10. If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.
  11. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.
  12. Guest indemnifies the Hotel towards all their acts and deeds during the time of their stay in the Hotel.
  13. Guest undertake that they are free from any contagious diseases and epidemic diseases during their visit and stay at the Hotel
  14. In case of any dispute with any of the terms of the Hotel, the Courts in the respective jurisdiction where the Hotel is situated will have the exclusive jurisdiction to handle such disputes.