Greetings from The Leela Palaces, Hotels & Resorts!
Your safety and well-being remains our highest priority.
We fully understand that you may be experiencing stress and disruption during this global pandemic situation with travel restrictions and cancelled or postponed public events. We would like to inform you that we are monitoring the constantly evolving situation and adapting all required measures as advised by local and Global authorities.
The below precautionary and response measures are helping us to continuously provide a safe and clean environment:
- Comprehensive COVID-19 guidance is in place at all Leela Hotels, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent and cleaning of high-contact areas and surfaces), and identification of escalation process in case there is a suspected or confirmed case among our guests or colleagues
- Cross-functional response teams, including round-the-clock doctor assistance and occupational health experts, to provide guidance to our hotels and help address specific requests when needed
We understand the need of flexibility required in travel plans and considering the current situation, we have amended our policy for guests with existing individual reservations and are waiving cancellation fees for hotel stays up to 30 April 2020. If you wish to modify or cancel your booking, please contact the Leela Reservations Contact Centre’s Toll-free number at 1800 1031 444.
Guests, who have booked through a travel agent or other third parties, are advised to contact their booking provider for information on their cancellation policies and for group bookings, contact your meeting organiser for further assistance.
Beyond the measures taken above, we would sincerely appreciate your co-operation, with regard to preventing the spread of the coronavirus. If you experience flu-like symptoms and need an appointment with a doctor while you are in the hotel, please let our associates know immediately, so that we can ensure our collective well-being.
Care for our guests is a priority at The Leela, for we truly believe in the ancient Indian adage: “Atithi Devo Bhava” –“Guest is God”. This is embedded in our day-to-day operations, and is delivered from the heart by our associates. Rest assured, while you enjoy the ultimate luxury and graciousness of Indian hospitality at our hotels, we will continue to provide you a safe and secure environment.
We look forward to welcoming you back soon.