The Leela Best Rate Guarantee
Book online with confidence on theleela.com as The Leela Palaces, Hotels and Resorts guarantees you that these are the best rates available at any property at any time of the year. You will not find a rate lower than that published on theleela.com when comparing these against any other online portal.
Should you find an average per night rate that is lower (“Disputed Rate”) on any online portal (“Reference Site”) other than our brand website, you will be offered an additional 10% off on the Disputed Rate. Click Here to download The Leela Best Rate Guaranteed Claim Form.
The Leela Best Rate Guarantee is subject to the following Terms and Conditions:
The Leela Best Rate Guarantee – Terms and Conditions:
- The Leela Best Rate Guarantee applies solely to reservations made through www.theleela.com for any of the properties of The Leela Palaces, Hotels and Resorts.
- The Leela Best Rate Guarantee Claim will be considered only if the average rate per night displayed on the brand website is higher than the average rate per night on the Reference Site, irrespective of the length of stay.
- The Leela Best Rate Guarantee will not be valid under the following conditions:
- Should the rates not be available to the general market
- Should the rate not be viewed publicly (viz. without the use of a promo code, etc.) and bookable online.
- Should the rate not be for the same hotel and/or the same room type, the same number of occupants per room, the same arrival and departure dates and time or for the same rate rules, including advance payments, deposit policies, etc..
- Rates displayed on opaque or auction sites where the hotel name is not known until the reservation is completed and monies are deposited.
- Any rates found on websites that package the hotel room and other travel components such as flights, car rental, tours, etc.
- Rates which are not publicly available, such as corporate negotiated rates or closed user groups, convention and/or event rates which are specifically agreed to by The Leela Palaces, Hotels and Resorts to particular groups or companies.
- Rates quoted on direct / electronic mail solicitations, etc.
- Rates offered to members only of certain groups or individuals that meet previously specified criteria such as membership of particular associations or special programmes not open to the public in general.
- Pre-paid rates which involve a voucher to be redeemed at the hotel.
- When submitting The Leela Best Rate Guaranteed Claim Form, please include the screen-prints showing the following which must be identical to the rules governing the reservation as mentioned on the brand website:
- the URL address of the portal
- Details of the reservation: Claim Rate, Hotel Name; Room category; Stay dates; Number of occupants per room; Advance payment and deposit policy; Amendment and Cancellation policies.
- The Leela Best Rate Guarantee Claim form must be sent to firstname.lastname@example.org within 12 hours of the reservation being made on our brand website. We shall review the claim within 48 hours of receiving it and should the claim be upheld, the benefit of 10% off the Disputed Rate will reflect on the confirmed reservation upon check-in. The benefit will be applied on the Disputed Rate and will be applied only for the particular stay dates at the same hotel and cannot be carried forward or reimbursed in any way.
- In case you decide to make a reservation on the Lower Rate on another channel and should the claim submitted be upheld, the benefit will be applied on the Lower Rate. We will however not be responsible to offer any refund for the reservation made on the Reference Site and/ or any additional costs incurred to secure, amend or cancel the reservation on the Reference Site.
- All comparisons between The Leela Best Guaranteed Rate and the Disputed Rate will be made net of taxes, service charges, gratuities, etc. or any other fees associated with the room rate.
- Should the Disputed Rate reflect any other currency other than the INR, the Disputed Rate will be converted to an INR rate at the exchange rate applicable on the date on which The Leela Best Rate Guarantee is violated.
- The Leela Best Rate Guarantee is void where prohibited by law.
- The Leela Palaces, Hotels and Resorts reserve the right to modify The Leela Best Rate Guarantee policy, or the extent of the benefit at any time, without any prior notice.
- The Leela Palaces, Hotels and Resorts reserve the right to alter or withdraw The Leela Best Rate Guarantee at any time.
- All matters in connection with The Leela Best Rate Guarantee Claim shall be governed by the laws of India and courts in Mumbai, India shall have exclusive jurisdiction with respect thereto.