Suite Indulgences

• Check-in time is 2:00 pm and Check-out time is 12 noon. Early check-in and late check-out will be subject to availability and additional charges will apply
• Any change in taxes and/or any other levies/charges/ fees will be chargeable extra, as prevalent during the stay.
• Two children up to 6 years can stay free in parent’s room when using existing bed(s) in room, a maximum of one extra bed can be provided in room on chargeable basis; children aged 7 years and older are fully charged and accommodated in a separate room.

Guarantee Policy:

• All bookings must be guaranteed at the time of reservation by a Credit Card or Deposit.  The Hotel would take a pre-authorization of Re 1 against the credit card provided by the guest.

Deposit Policy:

• For stays between 20th Dec to 4th Jan, full payment in the form of credit card authorization, cash deposit or bank transfer is required at least 60 days prior to the arrival date.

Cancellation Policy:

• 1 Oct to 19 Dec & 05 Jan to 15 Apr : A cancellation is free of charge if done by 30 days prior to arrival.
• 20 Dec to 04 Jan : A cancellation is free of charge if done by 60 days prior to arrival.
• 16 April to 30 Sep: A cancellation is free of charge if done by 14 days prior to arrival.
• 100% penalty charges apply for late cancellations.

For restricted rate:

• The rate is non-cancellable, non-refundable and non-transferable.
• If in case of a prepayment, we will retain all or part of your prepayment. If none has been received, we will charge your credit card.

Child Policy:

• 2 children, up to 6 years of age, may stay in the parents room, without an extra bed, on comp basis. Up to only one extra bed, should it be required, can be provided @ INR 3500+ taxes per night on an extra bed basis only.
• A maximum of 1 child, between 6 to 12 years of age, shall be accommodated in the parents room, Charges for this child is as mentioned below:
• Extra bed rates: INR 5,000 ++ including buffet breakfast. 50% discount is applicable on the buffet Lunch/Dinner.

Note: Extra Bed can be provided only in a Grand Heritage Lake View Room with Balcony room category or in one of our 8 suites.

• 2 children between 6 to 12 years of age will need to be accommodated in an additional room and we shall be pleased to offer a 50% discount on best available rate on same plan. This will be valid only upon bookings made in advance.

Other Info:

• Mandatory Gala Dinner Supplement on 24th Dec – INR 6500++ (above 12 years) / INR 3250++ (between 6-12 years)
• Mandatory Gala Dinner Supplement on 31st Dec – INR 16500++ (above 12 years) / INR 8250++ (between 6-12 years)
• Extra Meals – Breakfast @ 1500++ / Lunch @ 2750++/ Dinner @ 3250++