• Check-in time is 2:00 pm and Check-out time is 12 noon. Early check-in and late check-out will be subject to availability and additional charges will apply
• Minimum stay of 2 nights is mandatory
• Complimentary room has be to materialized during same stay and cannot be carried forward
• The offer is not applicable for meetings, conferences or any other event related function.
• This offer is not applicable for Suites.
• This offer cannot be used in conjunction with any other offer or Discounts.
• Any change in taxes and/or any other levies/charges/ fees will be chargeable extra, as prevalent during the stay.
• Rates offered are non-commissionable.
• A total of 5 or more rooms, booked through one/several online and voice channels irrespective of the no. of room/s booked at the same hotel and/or when they are booked, either in the name of one guest and/or several individual names and for stays overlapping on at least one common date, shall be considered as group travel, and shall be treated in contravention to the hotel’s policy of distributing rates through online and voice channels for individual stays only. Such reservations, whenever identified prior to check-in, will be treated as null and void and will be cancelled instantly, without any prior intimation. Alternatively, such bookings identified post check-in, will be charged additionally on check-out as per the decision of the hotel management and the additional charge will be binding on the travelers. The hotel management will not be responsible for any inconvenience or financial implications caused to any such member/s of this group and shall remain indemnified.

Child Policy:

• 2 children, up to 6 years of age, may stay in the parent’s room, without an extra bed, on comp basis. Up to only one extra bed, should it be required, can be provided @ INR 3500+ taxes per night on an extra bed basis only.
• A maximum of 1 child, between 6 to 12 years of age, shall be accommodated in the parent’s room, Charges for this child is INR 5,000 ++ including breakfast per night
• 2 children between 6 to 12 years of age will need to be accommodated in an additional room or Suite and we shall be pleased to offer a 50% discount off the parent’s room rate on plan. This will be valid only upon bookings made in advance.

Note: Extra Bed can be provided only in a “Grand Heritage Lake View Room with Balcony” room category or in one of our 8 Suites.

Guarantee Policy

• All reservations, either on a Regular or a Restricted Rate must be guaranteed by a valid credit card.
• If a debit/credit card is used during check-in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals until check-out. Such a hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.

Cancellation Policy

For Regular Rates:

1 Oct to 19 Dec & 05 Jan to 15 Apr: A cancellation is free of charge if done by 30 days prior to arrival.

20 Dec to 04 Jan: A cancellation is free of charge if done by 60 days prior to arrival.

16 April to 30 Sep: A cancellation is free of charge if done by 14 days prior to arrival.

100% penalty charges apply for late cancellations. The same penalty applies to no-shows as well.

If in case of a prepayment, we will retain all or part of your prepayment. If none has been received, we will charge your credit card.

For Restricted Rates:

• 100% deposit required for Non Refundable Rates.
• The rate is non-cancellable, non-refundable and non-transferable