Hospitality has always embraced technology to improve the human touch. The Leela Kempinski Kovalam Beach is the first resort which has blended high-tech with personalization to enhance the guest experience in keeping with its large scale of operation and high commitment to 5 Star Deluxe quality.
The hotel was already wi-fi.
As per the General Manager, Biswajit Chakraborty - today's leisure travelers are urbane, perceptive, demanding and discerning - to handle their requirements, hotels have to go beyond the physical attributes of location and design. Efficacy, ability, effectiveness, accuracy, performance, personalization, recognition, efficiency, and zero maintenance problems are the real drivers of revenue and customer loyalty and customer satisfaction.
The Leela Kempinski Kovalam has simultaneously embarked on a three-pronged technology thrust which is as follows:
The OPERA Reservation System is at the heart of the hotel industry's first enterprise-wide inventory and reservation management system. This software offers enables effortless, logical reservation flow, enhanced revenues through tighter inventory control, helps forecasting data and marketing reports enabling the hotel to make efficient management decisions and the most importantly - Delivering efficient and superior guest service with perfect client profiles and up-to-the minute guest history information.
Touché is designed for use on touch-screen based purpose built retail hardware, operating under Windows. It handles customer profiles, table reservations, table management and guest feedback analysis. It will speeds up order taking and cashiering operations by bringing down delivery time. Maintaining guest history is also an important feature leading to customer delight.
Triton will enable the hotel, creation of a self-improving process for service delivery and guest satisfaction. It assists in Unified Cross-Department Tracking of Guest Requests, Complaints and Maintenance Jobs. It triggers Automatic Escalations and Personalized Alerts on non completion of jobs assigned. It enhances Guest Interactions and Personalized Service and generates powerful Reports to Help Drive Major Improvements in Processes.
The hotel considers this investment of USD 165,000 a stepping stone to reach new heights of customer delight, The Brand Leela is known for.
The Leela Kempinski Kovalam features in the book of The World's Best Hotels 2007 a publication by The World's Best Hotels by Nigel Bolding - which is considered a benchmark for the worldwide hospitality industry. The hotel is also a 5 Star Deluxe operation.