Tranquility with Technology !

Hospitality has always embraced technology to improve the human touch. The Leela Kempinski, Kovalam has carved an exclusive niche for itself by being amongst the first resorts to blend technological wizardry with personalisation, in an effort to reach out to guests and give them a memorable and grand experience.

General Manager Biswajit Chakraborty believes that today’s leisure traveller is perceptive, demanding and discerning. To meet his/her standards and requirements it is often important to add a personal charm and touch to hotel services, so that the hotel leaves it’s mark and entices one to keep coming back for its warm and nurturing hospitality. More so, it is attributes such as efficacy, accuracy, personalisation, and efficiency that truly evoke and improve traveller loyalty and satisfaction. Therefore it is no surprise that the Kovalam hotel now also features in the book of The World’s Best Hotels 2007 by Nigel Bolding, which is considered a benchmark for the highly competitive international hospitality industry.

Hence, in an endeavour to enhance corporate convenience and experience, the hotel has introduced wi-fi and has simultaneously embarked on a multi-pronged technological approach to heighten customer pleasure. The new systems that have been activated provide some rather lucrative and easy solutions to the problems of reservations, confirmations, feedback and overall service. So the next time you visit The Leela Kempinski, Kovalam the smooth reservation, hassle-free check in and prompt customer service are sure to leave you pleasantly surprised.

Among the numerous efficient services provided by the new software, some include ensuring that there are no glitches in your orders, your service is accurate and your experience, personalised. And if this isn’t your first visit to The Leela at Kovalam, you can be sure that the hotel staff is constantly referring to records from your earlier visits to make your stay even more memorable than the previous occasions. Personal care is also taken to make sure that any concerns you may have had during your last visit will be perfected for your pleasure this time round, and that all requests and suggestions are accommodated for enhanced guest experience.