• Reports directly to the Training Manager.
• Interacts with individuals outside the hotel including, but not limited to training association members, training and personnel staff from competitive hotels, educational institutions and other related members of the local community.
• Coordinates training functions and activities with other departments and departmental trainers.

Duties and responsibilities

• Analyzes training needs in the hotel and prioritizes such needs for Training Manager to review.
• Assists in the development of the annual training plan and provides advice to departmental trainers in their preparation of departmental training plans.
• Assists in the preparation of monthly training reports
• Assists in the monthly and annual training audits.
• Assist other departments to orgaise their training, by providing when possible training room space, training equipment and providing training advice.
• Conducts routine training eg: Grooming and Appearance, Guest Courtesy, SCC.
• Assists the Training Manager in maintaining the Policies and Procedures of the Company and the hotel.
• Assist in ensuring that all staff , whilst the responsibility of the Training Department, abide by hotel dress codes and hotel rules.
• Assists in the maintenance of hotel disciplinary procedures, of conducting disciplinary meeting and completing the necessary disciplinary forms as required by, or in the absence of, the Training manager.
• Develops and maintains hotel's training library.
• Conducts hotel orientation in the absence of the training manager.
• Oversees on job training of all new employees.
• Coordinates the re training of staff as required.
• Assists in the development of the hotel's training budget and FFE requirements.
• Assists in the selection and training of industrial release and departmental trainees.
• Establishes and maintains staff, supervisory and management records of training.
• Reviews training policies and procedures and recommends improvements to the training manager.
• Assists in the development and implementation of programmes to ensure staff security and safety
• Establishes and maintains effective staff relations.
• Ensures the cleanliness and efficiency of all training equipment and rooms and makes recommendation for improvement / change as necessary, prepared for all training
• Maintains all administration as directed by the Training Manager
• Assists in material preparation for all Training Courses.
• Performs related duties and special projects as assigned.
• Informs in advance, monitors attendance to all training activities, and checks reasons for non attendance.